Staff

Administrative

• CEO & Executive Director
  David Clements, 972-235-1455, extension 29
• Director of Administrative Services
  Natalie Coleman
  972-235-1455, extension 23
• Certification Assistant Administrator
  Debbie Wills
  972-235-1455, extension 22
• Bookkeeper
  Cathy Higgs
  972-235-1455, extension 31
• Controller
  Susan Williams
  972-235-1455, extension 31

Education Department

• Director of Education, Code & Standards
  L. Keith Lofland
  972-235-1455, extension 36
• Education, Codes & Standards Coordinator
  Jonathan Cadd
  972-235-1455, extension 37
• Administrative Professional, Seminar & Education
  Barbara Eastwood
  972-235-1455, extension 27

Publishing and Marketing

• Director of Publishing & Marketing, Managing Editor
  Kathryn P. Ingley
  972-235-1455, extension 30
• Research Editor and Webmaster
  Laura Hildreth
  972-235-1455, extension 33
• Creative Director
  John Watson
  jwatson@iaei.org

Membership and Customer Service

• Director of Membership and Customer Service
  Annette Thomas
  972-235-1455, extension 38
• Shipping, Receiving & Warehouse Manager
  Jeffrey Phillips
  972-235-1455, extension 25
• Customer Service
  Amber Pena
  972-235-1455, extension 28
• Customer Service
  Alicia Zamora
  972-235-1455, extension 34